YouR WelFare is OUR ConCern !!!

Thursday, August 21, 2008

Here's presenting to you..........

Forever 21

This is the home page of Forever 21.

My cousins were the ones who intoduced this website to me, because they wanted to buy some clothes and shoes. So, they asked me to join in, as there would be free shipping if you spend over a certain amount of money. Forever 21 also sell a variety of stuff that I like.

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1) Purpose of the wesbite

The purpose of this website is to allow online shoppers to shop for things that they want, without having to go to the shop to buy.

Thus, it saves people the time and effort.
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2) Accessibility of the website

This website is easily accessable by people as the web address is easy to remember.

The layout of the website is staright forward so people won't get confused on what to do when they shop online.

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3) Categories of products

There are different categories of stuff being sold on this website.

For example, under the women section, they sell a range of stuff like accessories, foot wear, bottoms, castual tops and many more.

Under the different cateories, you can go specifically into what you want to look for. Like under bottoms, there are skirts, jeans, pants, shorts and active.

Therefore, people can find what they want easily.

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4) Information on Clothes

The table on the left is a size chart. It provides consumers with the information on the different sizes and lengths.

As consumers, we need to know the size before buying the clothes. We don't get to try on the clothes, so the length in cm and inches play an important role in providing the information that we need.

Not only that, there is also an overview of the clothes:

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5) Prices of clothes and accessories

From what I think, the prices of the clothes, accessories, footwear are quite reasonable to afford.

There are also sales going on, which some stuff are cheaper to buy. Below is the first page of the items that are on sale.

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6) Account for Forever 21

You can set up at account here at Forever 21.

This is to help people to track what have they bought so far.

If people wants to go back another time to shop, the list if what they have chosen so far will still be there.

Here is how you can sign up for an account!

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7) Mode of Payment

Payment can be made through credit cards such as Master Card, American Express, Visa and Discover.

Most websites also accept payment through credit cards.

However, they do not accept payment through debit card, so i feel this is one of the disadvantage.

More modes of payment will allow more consumers to shop and buy online easily.

After you have submmited your order, a confirmation email willl be sent to you within 1 - 5 business days.

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8) Delivery/Shipping

Forever 21 provides shipping to various destinations. Singapore is one of them.

However, there is a shipping charge added.

The table below shows the shipping rates to international countries. It takes about 5 - 10 business days.

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9) Redress

This is based on Forever 21 Return Policy

Returns are accepted within 30 days from the shipped date.

If any item, other than FINAL SALE merchandise, purchased at www.forever21.com fails to meet your expectations:
1. It may be returned to any Forever 21, XXI Forever, Heritage 1981, Reference or Gadzooks store located in the United States for an exchange or store credit towards your next purchase; or
2. It may be returned by mail to the address below for a refund.

For Refund of Online Purchases:

1. Your package will include an order invoice, a return form and/or customs documents. Complete the "Return Form" by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely (in the original package if possible) and include the completed "Return Form" and "Customs Documents" (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
3. Mail the package to: Forever 21 Attn.: Online Returns 1932 Staunton Avenue Los Angeles, CA 90058
4. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returns for Defective Items and Wrong Items Shipped :

1. Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.
(a) It may be returned to any Forever 21, XXI Forever, Heritage 1981, Reference or Gadzooks store located in the United States for an exchange or store credit towards your next purchase; or
(b) By mail. To ensure proper processing, on the return form indicate the return code for the item(s), either "defective" (21) or "wrong item shipped" (51). If defective, describe the defect and if you would like a replacement, please indicate "exchange" on the "notes" section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
(c) Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
2. All other permitted exchanges can only be made at a Forever 21, XXI Forever, Heritage 1981 or Twelve by Twelve store. Please visit www.forever21.com for a store near you.
3. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

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10) Other Features

There are other features in the website too.

In Forever 21 website, there are also links to other brands such as Heritage 1981, For Love 21, and Twelve by Twelve.

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11) Personal Thoughts

I personally like the design and layout of this website.

It attracted me to go in and see what does the website has.

It is easy to find what I wanted with the different categories.

I really enjoyed the shopping experience!

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Happy Shopping people=)

Lydia=) Signing out....

Cya soon!

All the pictures and information can be found at www.forever21.com

11:25 PM